Support
Need Help?
Find the right guide, review common troubleshooting steps, or send a support request to the team.
Starter Guides
Guided Troubleshooters
Start with the most common fixes before opening a support request.
Google login fails or loops back
When Google sign-in errors out or keeps asking you to sign in.
- On the sign-in page, tap “Continue with Google” once.
- Finish the Google prompt in the same window and let it send you back.
- If it fails, try again in a fresh tab — don’t keep several login tabs open.
- Still failing? Contact support with the page you were on, the time, and the exact error text.
The application won’t submit
When the player application keeps erroring on submit.
- Check that the required fields are filled — contact info, service details, and hockey info.
- If a USA Hockey number is required, double-check the format.
- Submit once and wait for the page to move on — don’t tap submit repeatedly.
- Still blocked? Contact support with the error message and the time you tried.
My RSVP didn’t save
When an RSVP looks saved but doesn’t show up afterward.
- Set your answer on the Events page and check the card updates right away.
- Reload Events and the Calendar to confirm it saved.
- If it’s gone, note the event name and the time you answered.
- Send that to support so we can check it.
App says I’m signed in but not authorized
When you’re approved but the app still blocks you.
- Confirm you’re approved on the website and can open Player HQ there.
- On the app, sign out and back in to refresh your access.
- Still blocked? Note your account email, your phone type, and the time.
- Send those to support so we can fix your access.
Send A Support Request
Share what happened and the team will respond by email.
If the security check does not load, refresh once. If it still fails, use a guide on this page and email [email protected] with what happened.
Keyword Help Guides
Use the guides below if you want the fastest route to the most common answers.
New Player? Start Here
Everything from applying to game day, in order.
- Apply: on the home page tap “Apply as Player,” create your account, and fill out the short application.
- Get approved: Hockey Ops reviews new players, usually within a couple of days. You’ll be notified when you’re in.
- Finish your profile: open Player HQ and complete the onboarding checklist — that unlocks full access.
- Find events: open Events to see practices, games, and tournaments. Tap one to RSVP — Going, Maybe, or Not.
- Know the difference: some events are an “interest list,” not a confirmed spot. Adding your name means you’re interested; Hockey Ops drafts the roster afterward and notifies you if you made it. Don’t show up unless you’re told you’re rostered.
- Stay in the loop: open Chat for your team and club channels, and turn on notifications so you don’t miss roster news or reminders.
- On the go: install the mobile app and sign in with the same account to do all of this from your phone.
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Logging In
Sign in, fix “sign-in required”, and reset a forgotten password.
- Sign in with the same email you registered with.
- If you see “sign-in required,” just sign in again — it sends you back to the page you were on.
- Forgot your password? Use the “Forgot password” link on the sign-in page to get a reset email.
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Google Sign-In Problems
Fix Google sign-in that fails or loops back.
- On the sign-in page, tap “Continue with Google.”
- Finish the Google prompt in the same window and let it send you back to the site.
- If it fails, close any extra login tabs and try once more from the sign-in page.
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Applying to Play
How to apply, and what happens after you submit.
- On the home page, tap “Apply as Player” and create your account (or sign in if you already have one).
- Fill out the short application — your name, contact info, service background, and hockey experience. Required fields are marked.
- Submit once. Hockey Ops reviews new players (usually within a couple of days), and you’ll be notified when you’re approved.
- If submit won’t go through, email [email protected] with your name and roughly when you tried.
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Finishing Your Profile
Complete the checklist after you’re approved to unlock full access.
- Once you’re approved, open Player HQ — you’ll see a short onboarding checklist.
- Fill in your contact info, service details, and player profile, and accept the acknowledgements.
- When every item is done, the checklist clears and full access unlocks.
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Events & RSVPs
Find events, say if you’re coming, and tell an interest list from a confirmed roster.
- Open Events to see what’s coming up. Tap an event to set your answer — Going, Maybe, or Not.
- Important: some events are an “interest list,” not a guaranteed spot. Adding your name means you’re interested — Hockey Ops drafts the roster afterward and you’ll be notified if you make it. Don’t show up unless you’re told you’re rostered.
- Your answer shows on the event card and in the Calendar. If it doesn’t stick, note the event name and send us a support request.
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Chat & Getting Help
Use team and club chat, and where to ask for account help.
- Open Chat for your team and club channels (the “Locker Room”).
- For account or onboarding help, use Support — not a team channel.
- Missing a channel you should have? Tell us your team and season so we can check your access.
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Finding Photos
Where to find event and season photo galleries.
- Open Galleries (under About) to browse photos by event and season.
- Use the filters, then tap any photo to open it full size.
- Can’t find a gallery? Send us the event name and date.
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Using the Mobile App
Sign in on the app and fix “not authorized.”
- Sign in on the app with the same approved account you use on the website.
- Seeing “not authorized”? Sign out and back in — that refreshes your access.
- Still stuck? Send us your account email and whether you’re on iPhone or Android.
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Checking In at Events
Mark yourself present when you get to the rink.
- When you arrive, open the event in the app — if check-in is open, you’ll see a “Check in” button.
- Tap it to mark yourself present. Some events check you in automatically once you’re at the rink.
- Check-in only works around the event start time, and the app may ask for location permission the first time.
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Turning On Notifications
Get reminders, roster news, and chat alerts.
- Allow notifications for Warriors HQ in your phone’s Settings.
- In the app, open Account → Notifications to choose what you hear about (events, roster, chat).
- Not getting any? Sign out and back in to refresh, and check that Do Not Disturb / Focus isn’t blocking them.
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Updating Your Profile & Photo
Change your contact info, details, or headshot anytime.
- Tap your photo in the top bar to open Account, where you can edit your contact info and details.
- To change your headshot, tap your photo and pick a new one.
- Keep your phone and address current so Hockey Ops can reach you about rosters and events.
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Teams & the DVHL
How teams, rosters, and the league fit together.
- The club runs the DVHL (our in-house league) plus tournaments — each has its own teams and schedule.
- Hockey Ops places you on a team; your teams show on your profile and in the Directory.
- Check Events for your team’s games and practices, and your team’s chat channel for updates.
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Request Board (Admin)
Triage, assign, and close request cards cleanly.
- In Admin → Requests, set an owner, a priority, and clear acceptance criteria on each card.
- Keep the notes current: the blocker, the request ID, and when you last checked (in UTC).
- Before closing a high or critical bug, note the fix and any docs you updated.
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Media Manager (Admin)
Create event galleries, set covers, and publish them.
- In Admin → Media, create or refresh an event gallery.
- Set a cover image and check how the public gallery looks.
- Name galleries by event title and date to keep seasons tidy.
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